Installing App

Installation Requirements 

  • A mobile device (Tablet o Smartphone) with iOS 13 or Android 7 operating systems or later versions.
  • A Wi-Fi 2.4 Ghz network without any restrictions and no need of a  proxy to access Internet.
  • An Internet connection when installing the app and while creating the user account, as well as when pairing devices.
  • A Wi-Fi network access password.

The Yale Connect app is available in Latin America and can be downloaded from Google Play or App Store (Android or iOS) stores.


Account Creation:

  • When starting the application, you will be requested to complete a registration form.
  • Once all the fields required are completed, an e-mail will be sent to the address indicated in the registration form.
  • Open the e-mail message and follow the link sent in order to activate your account.
  • A window will open in your browser and confirm you that the registration was successfully completed.
  • After this process, return to the Yale Connect app and login with your credentials. 


Starting your account session:

When you start the application, you will be asked to enter the e-mail with which you registered in Yale Connect and your password.

IMPORTANT: Your mobile device must be connected to the same Wi-Fi® network where Yale Connect Hub will connect, and it must have access to Internet during the installation process and when pairing new devices.