FAQ

The Yale Connect video app is available for Latin America from Google Play and / or the App Store.

What version of the operating system should I have on my mobile device?

Before installing a Wi-Fi bullet camera, we recommend that you verify in Google Play and/or App Store that the operating system of your mobile devices is compatible with the Yale Connect video app.

For registration in the Yale Connect video app, you only need to have a valid email account to register.

• For security reasons, the email account you choose cannot be modified in the app.
• If you want to use another email account, you must delete the account and create it again with the new desired email.

Login to the Yale Connect video app with your credentials.

• Go to the Main Menu> My Account> Security> Delete Account.

The session will be closed and you will be able to create an account again. You can use the same email you used before.

Yes, it is possible to connect the camera via Ethernet cable.

Yes, it is possible to have the session started on different mobile devices at the same time.

No, the Yale Connect video app only allows one user account per device.

With your account you can manage up to 16 video devices.

You will find which devices are compatible with the Yale Connect video app from our website.

You can request a new password by going to the Yale Connect video app, option "Forgot your password?" A temporary password will be sent to the email provided. We recommend changing this new password to one that is familiar to you.

Go to the main menu of the app and in the camera settings select the "Delete" option. You can also carry out this action from "Devices".