Yale Connect Help

To install and use the Yale Connect app, you need:

• A smartphone or tablet with a compatible operating system (Android or iOS).
• A 2.4 GHz Wi-Fi network with internet access and no restrictions or proxies.

You can download the app from Google Play (Android) or the App Store (iOS)

Important: The app is only available for download in Latin American countries. Make sure your store account (iOS or Android) is set to the correct region.

When you open the app, go to ‘Create Account’ and fill in your details. Accept the Privacy Policy. You will receive an email with an activation link and you will be able to log in.

1. Make sure your mobile phone has at least 2 bars of Wi-Fi signal where you place the Hub.
2. Connect the Hub to the power supply. The LED light should flash green or blue.
3. From the app's home screen, go to Add and select ‘New device’, then ‘Hub’ and follow the steps.
4. Enter the Wi-Fi password to complete the connection.

If the Hub does not appear in the app, repeat the process in ‘Connect Mode’ and/or check the network password.

1. From the app home screen, go to Add and select ‘New device’, then ‘Lock’.
2. Select the home, lock model and Hub.
3. Confirm the checklist of prerequisites.
4. Start the pairing process and wait for confirmation.

Please note:

• Use the lock manual.
• You will need the master PIN code.
• All PINs (except the master) are deleted when pairing/unpairing.
• The lock must be closed (latch activated).

1. Check that you have a good signal (minimum 2 bars).
2. Connect the camera to the power supply.
3. From the app home screen, go to Add and select ‘New device’, then ‘Camera’.
4. Enter the Wi-Fi network (enable TCP ports 1935 and 8883 if necessary).

Once linked, you will see the live stream.

1. From the app: Menu > Homes and Devices.
2. You can view, edit or delete devices that are already linked.
3. You can also add new ones (hubs, locks, cameras).

One account allows up to 16 hubs and each hub allows up to 16 locks.

1. In the app: Menu > Usage Logs.
2. Select the home and filter by device type.
3. View the last 3 months of events.
4. You can export by email or view from the web portal.

Requires an active connection to the hub and locks.

1. Go to Menu > Guests and Permissions.
2. Tap the ‘New Guest’ button.
3. Fill in the guest's details (name, email, etc.).
4. Assign the corresponding device.
5. Choose the type of access you want to grant:
   • App and lock keypad: they will be able to access this device via Yale Connect or the lock keypad (by granting a lock PIN code).
   • Lock keypad only: they will only be able to access the device using the lock PIN code.
6. Choose the type of permission you want to grant:
   • Permanent access: they will be able to access at any time.
   • Recurring access: they will only have access on selected days of the week and within the defined time range.
7. Set expiry: you can assign a start date and an end date, or indicate that there is no expiry date.
8. Once you have assigned permissions and configured access, save the changes.

Modify or delete existing permissions: If you want to modify or delete a guest's permissions, follow these steps:

1. Go to Menu > Guests and Permissions.
2. From the list of existing users, select the guest whose permission you want to modify or delete.
3. Swipe the card to the left to edit the guest, or swipe to the right if you want to delete them.

The lock ID indicates the position the guest occupies on that specific lock.
This number is used to correctly associate the guest’s credentials, such as fingerprints or cards, when they are registered directly on the device.

Credential association

For a fingerprint or card to be linked to a guest in Yale Connect, it must be registered in the same position (ID) shown on the lock. This allows the system to correctly identify who used the lock.

Important: if a credential is registered using a different ID, it will not be associated with the guest. In this case, it will not be possible to identify which person operated the lock through the app.